Ayesha Walawalkar responds to The Drum’s question, ‘How do you solve a problem like…supporting your team’s mental health?’
Ayesha Walawalkar, chief strategy officer at MullenLowe Group
Communication, communication, communication. Adjusting to remote working has shown me that not just checking in but over-communicating is key to making sure struggles don’t go unvoiced
When it comes to mental health, it’s best to put down the Zoom link – we’re all aware of the technical hitches that can happen and actually, an old-fashioned phone call can feel much more natural and personal, and allows you to pick up more easily on verbal cues. Back in the days of office working, policies were in place for people in need of mental health support – but with staff dotted all over now the conversation needs to become as routine and regular as account check-ins.